Shipping policy

Effective Date: 21 Oct 2025

At GeckoTV Direct, we aim to deliver your products quickly, securely, and reliably. Below you'll find everything you need to know about our shipping process.

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🚚 Shipping Locations

We currently ship to all states and territories across Australia.

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📦 Processing Times

Orders are typically processed within 2 weeks after payment is received. 

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🚛 Estimated Delivery Times

• Standard Shipping: 2 weeks (metro areas)

• Rural or regional areas: May take an additional 2–4 business days

Please note: Delivery times are estimates and may vary depending on courier delays, public holidays, or peak periods.

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💰 Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order. We always aim to keep shipping affordable.

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📦 Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.

Or Call 1800 709 714

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❗ Missed Deliveries

If no one is available at the time of delivery, the courier may leave a calling card with instructions to collect your parcel or arrange redelivery.

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🔄 Incorrect Addresses

Please ensure your shipping information is correct before placing your order. GeckoTV Direct is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

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📫 Pre-Orders & TV-Driven Product Drops

Some products featured on GeckoTV may be available for pre-order. If so, estimated shipping dates will be clearly shown on the product page.

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🛠 Need Help?

If you have questions about your delivery or shipping, please contact us. We’re here to help.