Refund policy

🛍️ Returns & Refunds Policy

At GeckoTV Direct, we want you to love every product you receive. If something’s not quite right, we’re here to help.

🔁 Change of Mind Returns

We do accept change-of-mind returns within 14 days of delivery, provided the item:

  • Is unused and in its original packaging

  • Has all original tags, accessories, and manuals

  • Is in resalable condition

Please note: Return shipping costs for change-of-mind returns are the customer's responsibility.

🛠️ Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or you’ve received the wrong product, we’ll make it right.

We may ask you to provide:

  • A brief description of the issue

  • Clear photos or videos of the product and packaging

In most cases, we’ll arrange a replacement, repair, or full refund in line with Australian Consumer Law.

Or Call 1800 709 714

📩 How to Lodge a Return or Refund Request

To begin your return or refund process, please use our Contact page and include:

  • Your order number

  • The item(s) you wish to return

  • A brief explanation of the reason for return

Our team will review your request and get back to you promptly with next steps.

Or Call 1800 709 714

💸 Refunds

Once your return is approved and received (if applicable), your refund will be processed to your original payment method.
Depending on your bank, please allow 3–5 business days for the refund to appear.

❗Important Notes

  • Returns must be approved before sending any items back to us.

  • Unauthorized returns may not be accepted.

  • We reserve the right to deny a refund or exchange if the returned item does not meet our return conditions.

If you have any questions, feel free to contact us via our contact page,
We’re always happy to help.