Contact information

Contact Us

We’re here to help! Whether you have a question about a product, your order, shipping, or returns — the GeckoTV Direct team is just a message away.

💬 General Enquiries

The fastest way to get in touch is by using our Contact Form. Just let us know your name, order number (if applicable), and how we can assist you — and we’ll get back to you as soon as possible.

⏰ Response Times

We aim to respond to all enquiries within 3-4 business days. During busy promotional periods, there may be slight delays, but we appreciate your patience and will get back to you as quickly as we can.

🛍️ Order & Shipping Questions

If you’re contacting us about an existing order, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of the issue or question

📦 Returns & Refunds

To request a return or refund, please use our Contact Form and include details about the item(s) you’d like to return. You can view our full Returns & Refunds Policy here.

 

If you have any other questions, don’t hesitate to reach out — we’re always happy to help! 🦎